Optimización del proceso de liquidación de órdenes de trabajo (OT) y gestión de la información para el área comercial de Navitrans S.A.S.

Abstract

The focus of this project is the optimization of the work order (WO) settlement process and the improvement of information management in the commercial area of Navitrans S.A.S. This company, with more than 35 years in the sector of maintenance services, repair and commercialization of heavy vehicles and construction machinery of worldwide recognized brands (Foton, International, Hyundai and Zhong Tong), has grown significantly and currently has 16 branches nationwide. The central problem to be solved is the need to improve the efficiency of the settlement processes, since they present delays and errors that negatively impact on the operation and the customer's experience. Through the use of industrial engineering, process analysis methodologies and tools, flow map of the current settlement process, and the different optimization techniques, through the details, the objective is to perceive and mitigate bottlenecks, reduce the cycle times of the procedures and potentially reduce the problems identifiable to the work order settlement process. In addition, it is proposed to implement strategies for better information management, ensuring that the data collected at each stage of the process is accurate, accessible and useful for business decision making. The expected results not only seek to optimize the use of time and resources during the settlement process, but also to improve the quality of customer service and strengthen the competitiveness of Navitrans S.A.S. in the market.