Auditoría de gestión del ciclo de facturación, recaudo y conciliación de cánones bajo enfoque de riesgos en Inversiones Compas S.A.S.

Abstract

This undergraduate thesis addresses the weaknesses identified in the billing and collection processes of Inversiones Compas S.A.S., specifically in the reconciliation of own and third-party rental payments, which generate inconsistencies, financial risks, and limitations in decision-making. The general objective was to evaluate the effectiveness of the billing and collection cycle through a management audit applied to the reconciliation of rental payments. The document is structured around the problem statement, justification and objectives, the theoretical framework, the methodology, the results and their analysis, and the conclusions and recommendations derived from the study. Methodologically, a descriptive approach was applied using an audit methodology that included document review, analysis of internal procedures, application of control instruments (checklists and observation guides), and evaluation of management indicators. The results showed that the cycle consists of eight sequential stages with defined responsible parties, but lacks a documented manual, resulting in dependence on staff's empirical knowledge and a lack of standardization. A medium level of effectiveness was identified, with an average compliance rate of 66% against the audit criteria evaluated, execution times exceeding those expected, and internal control weaknesses related to late recordkeeping. The discussion highlights the importance of implementing administrative and financial improvements aimed at optimizing operational efficiency, reducing risks, and ensuring transparency in resource management. As a main conclusion, it is determined that the cycle operates with medium effectiveness and significant exposure to financial and operational risks, mainly associated with overdue accounts receivable and the absence of formalized preventive controls. In response, five improvement proposals were designed to transform corrective controls into preventive ones, including a pre-invoicing verification checklist, a double-review accounting protocol, and a formal accounts-receivable management policy, whose implementation would strengthen the reliability of financial information and the organization's internal control system.