Apoyo técnico a la alcaldía del municipio de Ramiriquí Boyacá en la oficina de la unidad de servicios públicos domiciliarios del municipio

Abstract

The following report details the activities developed during the internship at the Ramiriquí Mayor's Office, with the purpose of obtaining the degree of Civil Engineer. This work experience lasted approximately 14 weeks, with an intensity of 600 hours, and was carried out as a degree option. The work performed during the internship was focused on providing technical support to the public utilities unit of the municipality, working as a support assistant in the office. The functions included supervision and execution of various activities related to this unit. She was able to develop activities both in the office and in the field, including the preparation of reports and control of the work of the different fronts that make up the unit, such as cleaning staff, plumbing, management of the drinking water treatment plant (PTAP) and gauging. The main objective was to prioritize satisfaction in the provision of water, sewage and sanitation services (A-A-A) to all users covered by the unit. In addition, a rigorous control of situations such as overdue portfolios or new developments that may arise was carried out, always respecting the legal and technical frameworks that regulate the entity's actions. This control included the strict management of the periods of collection, billing, suspension and management of petitions, complaints, claims and requests (PQRS), either at the initiative of the agency or at the request of the users. During the internship, practical experience was acquired in the field of residential public utilities, applying technical knowledge and developing skills in areas such as supervision, project execution, personnel management, quality control and customer service.