AGENCIA DE ADUANAS GAMA PLAN DE MEJORA GAMA RELAR, Una apuesta para la mejora continua (Reconocimientos, Liberaciones, Aforos y Retiros en el área Operativa)

Abstract

GAMA is a Customs Scheduling and Foreign Trade Consulting agency present in Colombia, which thanks to its experience in Export and Import processes has allowed it to position itself in the market, to provide a quality service in the entry, reception and transfer processes. of merchandise in an effective, transparent and agile manner. For GAMA, its procedure and way of operating consists of 3 large areas in which it works based on its mission and in each of them with its corresponding highly qualified professional staff, namely: the Administrative Area, Documentary Area and Operational Area. In our experience we have been able to detail that the Area of greatest emphasis and influence of GAMA in which we can influence, to strengthen with the proposal of the improvement plan by professional practice, has its focus on the Operations Area with the application of an APP that allows the 4 approaches of the area to converge in real time; and thus, be able to innovate in the processes, and in turn, increase their effectiveness with profits significantly, reducing operational times and the capacity of the assistant, obtaining the precise information to deliver to the inspectors and achieving the timely delivery of the merchandise to customers. With the implementation of the practice proposal, GAMA will improve its operational processes; The APP will become a strategic tool that will improve communication with the different areas and thus bring greater contact with the merchandise both from its programming, execution and control, as well as in all aspects of Exports and Imports in a fluid and effective manner.