Modelo de implementación para la gestión y planeación del Sistema Integrado de Calidad, según la NTC-ISO 9001:2015, en la fundación Banco Arquidiocesano de Alimentos de Bogotá.

Abstract

Fundación Banco Arquidiocesano de Alimentos FBAA, is a non-profit organization located in the city of Bogota. Its main objective is to reduce hunger rates in the neediest communities in the city and surrounding municipalities, through the receipt of donations of food and consumer goods by companies or individuals who wish to support the management of the Food Bank, which are delivered to foundations or institutions that work with vulnerable population groups.

This project seeks to strengthen the organizational development of the FBAA through the design of an implementation model for the management and planning of the Integrated Quality Management System, based on the Colombian Technical Standard ISO 9001:2015, based on the characterization of all areas and management of the Foundation by means of a proposal for administration of continuous improvement and with a view to future certification in the aforementioned standard, which focuses on process management.

In this case, the starting point was the documentation of the operational management of the foundation, which is composed of a set of operations and activities aimed at increasing customer satisfaction through the control and monitoring of all procedures performed in different areas. Six operational processes were identified: Supply, Logistics, Quality, Operations, Non-Food, Programming and Attention to Organizations and 26 support procedures.

After the recognition and documentation exercise of the different procedures in the operational area, an internal pre-audit was executed that is expected to serve as a referential diagnosis to the FBAA, with this one can establish the percentage of initial compliance and some significant findings that it is necessary to resolve before a complete implementation of the NTC ISO 9001:2015 on the development of the SGC. Finally, an action plan is presented on the nonconformities found, with the purpose of establishing improvements and orienting the investment required to solve it.