Informe de práctica empresarial Universidad Santo Tomás seccional Villavicencio en la oficina de sistema de gestión de la calidad

Abstract

Universidad Santo Tomás, Villavicencio, has a Quality Management Office that works to ensure and regularly improve quality standards. The office is fundamental to ensure that the institution meets the highest levels of excellence, and is essential to guarantee educational quality, comply with standards and regulations, promote continuous improvement, meet the needs of students and maintain institutional competitiveness. During the internship at the Quality Management Office of Universidad Santo Tomás, the intern understood the importance of the Quality Assurance process in the educational environment. She carried out different activities and projects that contributed directly and indirectly to the successful completion of the institutional objectives in the short, medium and long term. These activities constantly demonstrate how executing them can lead the university to meet national and international standards and expectations. The directors and the Quality Assurance Department have been developing semester after semester different strategies to maintain certification in ISO 21001:2019 (Quality Management System for Educational Organizations), ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management Systems) and ISO 45001:2012 (Occupational Health and Safety Management Systems) and the different standards by which Universidad Santo Tomas is certified. Universidad Santo Tomas, with presence in different cities of the country, uses a platform called "Siac on line". This tool is used to carry out activities that are part of its quality management system. This platform provides access to the main list of documents (formats, procedures, guides, matrices, instructions, among others), the supervision and execution of improvement plans, the recording of indicators, risk management and other tasks that help the institution's operating system. In Siac "in lines" different types of activities were performed such as the creation, updating and deletion of documents, it also optimizes time when it comes to finding a document, the SIAC is a very good tool for the quality of the university.