Informe final empresa informática y tecnología stefanini group

Abstract

This report relates the activities carried out during the time I was linked to the company Informática y Tecnología Stefanini Group as a professional intern, company located in Bogotá D.C., in the Staffing area of Chapter 4, where I worked as an administrative assistant with the Service Management of this area and the DSM of the service, office in which the continuity of the operation and the provision of the service was carried out for the proper functioning of the business for the banking client. Working for the Staffing area, the following functions were developed: Support and accompaniment in the initial stage Onboarding and splicing with the team as to the professionals in the banking area, in the solution of blockers and impediments, regarding accesses, peripherals, hardware, among others; assurance of compliance, policies, surveys, evaluations and processes by the team; support to the DSM and the service manager in inventory control and information of the professionals. In order to apply the knowledge acquired during the professional training, with the support of the services manager, processes were managed to optimize and improve the operation taking into account the horizontal property managed by the company in support of the digital transformation project for the continuous improvement of the service, for this the Management 3.0 model and the Scrum methodology were applied, carrying out the accompaniment and support of the team, which allows the integration of the internal client; all with the purpose of becoming a professional in international business.