Diseño de un Modelo de Gestión del Conocimiento para la UTCH, para el logro de sus objetivos estratégicos

Abstract

At UTCH, GC is currently carried out intuitively or traditionally, in a non-systematic manner. The training process, to a large extent, does not respond to the needs of the institution, since, although there are computer networks, they are insufficient to transfer both experiences and new ideas; There is no effective official channel to manage explicit and tacit knowledge, and neither do they have enough time and space “for employees to update their knowledge.” Furthermore, individuals with outstanding skills and abilities have not been clearly identified, which makes it difficult to select and take advantage of relevant knowledge. This is because not all the information circulating within the institution turns out to be valuable. If this situation persists, its impact will be more significant than the figures expressed above. Consequences include a lack of timely return on investment, decreased performance and productivity due to weak decisions, and a decline in competitiveness due to a lack of innovative knowledge. Furthermore, this situation has hindered the creation and dissemination of vital information that could improve performance in various areas. Consequently, in order to improve the understanding of the knowledge structure in the UTCH, the creation of an input matrix is ​​proposed that is aligned with the structure of the Process Map. This matrix will allow identifying the real knowledge needs, their location within the processes, the relevant topics, the required competencies, as well as the development and composition of the work teams.