Propuesta de mejora e implementación de piloto en el área de calidad para vidrios templados y laminados de Santander “VITELSA S.A.” de Bucaramanga

Abstract

Failures in the manufacture of products can represent logistical and economic problems for the company, with a significant impact on its competitiveness, which under strict quality control and management must pose a risk of failure to a minimum, not with the transformation and processing of tempered glass manufactured by VITELSA S.A., positioned nationally and internationally in this industry, for this reason a project was developed whose main objective was to implement an improvement plan for the tempered glass line manufactured in the Bucaramanga plant. The method was the Analysis of Mode and Effects of Failures (FMEA), widely used in its identification, classification and evaluation of the probability of its occurrence. The failures presented are related to the use of tools, equipment or machinery for different defects in them and human errors that result in errors in design, defective strokes, fragmentation of the material, chipping, among others, which is why a pilot is implemented that evaluated the personnel involved in the process, despite having experience in the current work area, There are factors such as communication with other work groups, pressure for compliance in established delivery times, etc., which can affect such results.