Guía metodológica para la integración de ISO 9001:2015 y las tres primeras dimensiones de Modelo Integrado de Planeación y Gestión MIPG en Colombia

Abstract

Quality management government Integrated Model of planning and management

Throughout history, the Colombian State has designed, structured and managed different systems and models focused on improving quality in the provision of services, models developed in different historical stages of the country, seeking to strengthen management and results. in the different public entities that comprise it. Public entities incorporate these models to improve their management and comply with established legislation, models such as: Administrative Development System [1], the Quality Management System, NTCGP: 1000 [1], the Administrative Development System [2 ], the MECI Standard Internal Control Model [3] and the National Service for Citizen Service [4], implemented independently. With the emergence of such models, the National Government constitutes the Integrated Planning and Management Model MIPG, under Decree 2482 of 2012 [6], where all these management tools are integrated into a single system, with the objective of articulating the comprehensive planning, simplicity and streamlining of entities in relation to management and its management report; For this, it has the MECI and SINERGIA as methods to evaluate and control the operation of the MIPG, incorporating management policies and initiatives in the single FURAG management progress report form. [7]. In the development of the proposed research, it is intended to carry out the formulation of a methodological guide, which will facilitate the integration of quality management and the first three (3) dimensions of the Integrated Planning and Management Model MIPG, with the In order to present a methodology that positively impacts the management of results and resources in the activities carried out by the institutions of the Colombian state.