Diagnóstico para el cambio organizacional de la Empresa de Acueducto y Alcantarillado y Aseo de Guasca S.A. E.S.P. – Ecosiecha S.A.

Abstract

Organizational change is a process that generate contributions of value in business management aimed at strengthening competitiveness and the permanence of the organization over time. The present work proposes the characterization of the Empresa de Acueducto y Alcantarillado y Aseo de Guasca – ECOSIECHA S.A. E.S.P, reviewing its elements of organizational culture, service portfolio and its legal framework, for the identification of a specific problem and the proposal of a related solution proposal, based on the use of the tools learned during the study period of the Business Administration career. Based on this proposal, it is expected to contribute to the generation of value contributions for the organization, which are applicable to the management of the company and are evidenced in the satisfaction of the needs of its customers. Likewise, the proposal constitutes the starting element for the formulation of the Integrated Management System of the company, as an alternative for its growth and competitive consolidation.