Propuesta de Creación de un Entrenador Interno para Optimizar el Proceso de Formación de los Empleados de Db Schenker en Lean Solutions Group

Abstract

Training new employees is a key process in any team, ever since Frederick Taylor proposed the specialization and standardization of tasks to improve efficiency (Universidad Panamericana, n.d.). In this context, structured training reduces adaptation times and minimizes operational errors, aligning with his focus on work optimization. However, at DB SCHENKER LAND DIVISION, the lack of a structured system has generated inconsistencies and placed an additional burden on more experienced employees. This project proposes the creation of an Internal Trainer, a role focused on designing and implementing a standardized training model. This proposal seeks to improve training efficiency, optimize adaptation time for new employees, and ensure effective knowledge transfer. However, its implementation faces challenges, such as the need for client approval in the United States and financial constraints. The project includes the design of a process map, a flowchart and a functions manual that structure the role and its impact on the operation, aspects that Henry Fayol highlighted in the School of Processes, emphasizing planning, organization, direction and control (Faculty of Accounting and Administration, UNAM, n.d.).