Diseño, documentación e implementación del sistema de gestión de calidad en la empresa Gómez Montoya Ltda de acuerdo a los lineamientos de la norma Ntc Iso 9001:2008

Abstract

Gómez Montoya Ltda. With a firm intention of becoming a more competitive company in the market, he decided to implement a Quality Management System that allows him to control internal and external processes that affect the quality of products and customer satisfaction. Therefore, this document describes the step by step of the activities that allowed to implement the Quality Management System. For the development of this project, the PHVA or Deming Cycle methodology was used, the initial diagnosis in Gómez Montoya Ltda., To verify the degree of compliance with the requirements against the ISO 9001: 2008 standard. Planning a Management System Quality, design and structuring of your documentation to ensure compliance with the requirements required by the standard in the implementation process. At the same time it contains the planning, execution, results and improvement plan of an internal audit in which the level of compliance with the processes of Gómez Montoya Ltda. Was evaluated, regarding the requirements of the standard.