Diseño de un Sistema de Gestión de Calidad (Sgc) Basado en la Norma Iso 9001:2015 para la Fundación Pasos Firmes.

Abstract

The objective of this work is to design a Quality Management System (QMS) based on ISO 9001:2015 for Fundación Pasos Firmes, an organization dedicated to providing food to people in vulnerable situations through community kitchens. Based on the diagnosis of the current situation, several problems were identified, such as the lack of management indicators, poor documentation of processes, lack of traceability, and the need to strengthen the evaluation and monitoring of the operation. To address these weaknesses, analytical tools such as the Internal Capability Profile (ICP), PESTEL analysis and the POAM matrix were applied, in addition to characterizing the mission processes and designing specific indicators of effectiveness, efficiency and effectiveness. As a result, process maps, operating manuals, control formats, training plans, internal communication strategies, and a continuous improvement plan focused on the foundation's key processes were structured. In addition, guidelines were established for risk and opportunity management, document traceability and senior management review, allowing us to lay the foundations for sustainable and measurable improvement. This design provides a practical and applicable tool to strengthen the quality of the service provided by the foundation, optimizing its resources and raising the standards of care for beneficiaries.