Optimización del proceso logístico de operaciones con enfoque lean six sigma para la Empresa termo Energia S.A.S en Villavicencio-Meta 2026

Abstract

TERMO ENERGÍA S.A.S is a company with great recognition in the city of Villavicencio–Meta, positioned as one of the first companies to enter the refrigeration industry, supported by 20 years of experience. It has significant participation in public projects that have been key to the city’s development, providing services in the installation of electrical networks and communication systems. It is also an important contractor for private entities in various industries such as agriculture, security, textiles, and road concessions, among others. Given the above and the great relevance of TERMO ENERGÍA S.A.S in the city, the Industrial Engineering Faculty of Santo Tomás University, Villavicencio branch, conducted a case study identifying all the internal and external aspects of the company in order to detect possible waste in key processes for the proper functioning of the organization and to propose, under the Lean Six Sigma methodology, the implementation of an improvement plan.

In this case, the study was mainly carried out in the operational logistics processes, where several problems have been identified that have affected the way the company performs its daily activities. There is no system in place to optimally organize tasks and projects, which generates confusion, delays, and even repetition of activities. In addition, when the company needs to search for specific data such as the last service provided, the workplace, or the technician responsible, it must rely on the accounting system, where the lack of a structured database to store information is evident. This makes control difficult and limits decision-making. Another weak point is the lack of defined processes, as many activities are done improvisedly, causing errors and waiting waste, which ultimately impacts both internal performance and customer relationships.

To improve this situation, an action plan is proposed that combines technological and operations management tools. The proposal includes designing an application to support logistics operations using Office tools to optimize project management and teamwork, aiming to organize projects and responsibilities, create a database that centralizes key information, standardize processes with clear steps, and apply Lean Six Sigma practices to optimize time and resources. The development will be carried out in phases: first, a diagnosis of the current situation; then, a process analysis to identify the most critical ones; followed by the design of solutions; and finally, the implementation with training and follow-up. The goal is for the company to achieve more organized, efficient operations and improved results for both its team and clients.