Condiciones ergonómicas de los puestos de trabajo y compromiso organizacional del personal administrativo de la Clínica Pajonal, del Municipio de Caucasia, Antioquia

Abstract

The purpose of this consultancy was to evaluate the ergonomic conditions of administrative workstations, identify the presence of musculoskeletal symptoms, and analyze associated organizational factors in order to formulate recommendations aimed at improving working conditions. The process was carried out using diagnostic tools that included sociodemographic characterization, ergonomic evaluation using the ROSA methodology, identification of musculoskeletal symptoms using the Nordic Questionnaire, and measurement of organizational commitment using the Meyer and Allen scale. The population evaluated consisted of sixteen administrative workers, predominantly female and aged between 31 and 40, with more than one year of service in most cases. The results showed that 87% of workers had medium to high levels of ergonomic risk, mainly associated with prolonged postures, inadequate chair height, and incorrect monitor placement. Likewise, a high prevalence of musculoskeletal discomfort was identified, especially in the neck and lower back, which was consistent with the risk factors detected. In contrast, the organizational results showed high levels of work engagement, a favorable factor for the implementation of improvements. Based on the findings, recommendations were made regarding furniture adjustments, workplace adaptations, and the implementation of active breaks.