Implementación de una Metodología de Toma de Decisiones para la selección de un Gestor de Proyectos con el fin de mejorar los procesos de ZTE en el Despliegue de Redes y/o Soluciones GPON

Abstract

This project seeks to implement a theoretical-practical methodology for decision making in business environments, with the purpose of analyzing and selecting the best project management tool. The objective is to improve the approval processes in the implementation of GPON networks and solutions in telecommunications projects in which ZTE participates. This will contribute to the success of telecommunications projects, specifically in ZTE's Homologations team. The proposal arises from an analysis during the internship time in the company, in which the need to improve the homologation processes to increase customer satisfaction was identified. In this context, efficiency and accuracy are critical aspects for success. Satisfied customers not only strengthen existing business relationships, but can also be brand advocates, recommending ZTE products and services to other market players. This project is not limited to identifying deficiencies in internal processes, but also proposes a clear roadmap for improvement. This initiative is aligned with ZTE's strategic vision to be a leader in innovation and quality in the telecommunications sector. By addressing the needs identified, the project seeks to foster positive change, improve ZTE's competitiveness and strengthen its market position.