Automatización pago de cuentas de cobro y anticipos AXA Colpatria.

Abstract

This reflection article analyzes the importance of automating the payment process of collection accounts and advances in Axa Colpatria, which has been in the general insurance, life, health and occupational risk insurance market for more than 57 years. The methodology used was based on observation, documentary research and DOFA matrix, allowing the identification of deficiencies in the process. Such as the delay in the provision of services, manual work in the generation of reports to public entities, reprocessing in audits, reduction in productivity of the responsible areas and unnecessary document repositories. As a result of the analysis carried out, strategies and possible solutions to the problem were formulated, oriented towards reengineering and automation of the process. Additionally, alternatives were analyzed that allow work teams to be more productive and self-taught. Concluding that the payments of advances and accounts receivable is a process that represents a significant threat because the management of public resources could be withdrawn from the company, the process can be strengthened with the implementation of proposed strategies, with the aim of optimizing the process and generate an added value that allows a competitive advantage in the market and the organization.