Manual de guía para representantes de operaciones de servicios de carga para la cuenta Shneider Ford

Abstract

This document describes general aspects from the corporate culture, geographic location, and organizational structure of the company RPMoves Freight Systems, as well as operational issues that were observed during the internship period detailing some positive and negative aspects that were found in it, in the same way, an improvement plan is presented, which is currently being implemented by the employees of the area where the internships were performed, since there are no established manuals to which they can refer in the development of their work after their initial training; it should be clarified that because the work team where the internships were performed has few employees, the training time is reduced in relation to the amount of processes that are carried out; this is why it is considered pertinent to prepare a manual containing various aspects that will be described in this improvement plan, which can be freely consulted and given to each employee at the end of their training, thus avoiding delays in the processes. Finally there are the conclusions coming from the experience had in the practices carried out in the company RPMoves Freight Systems, and the improvement plan implemented in the assigned area