Mejoramiento del proceso de recepción y despacho de inventarios en DELFRUT HASS S.A.S. mediante la implementación de un sistema de control Piloto

Abstract

This degree project aimed to improve the inventory receiving and dispatch processes at DELFRUT HASS S.A.S. through the implementation of a pilot control system designed to reduce discrepancies between physical inventory and system records. To achieve this, a diagnosis of the current processes was conducted using direct observation, document review, and inventory record analysis, identifying system parameterization errors and the lack of standardized procedures as the main causes of inventory inaccuracies. Based on these findings, a control system founded on Lean Warehousing principles was designed and implemented, including updates to Kardex parameters, Standard Operating Procedures (SOPs), checklists, and staff training. The results demonstrated a significant improvement in inventory accuracy, a considerable reduction in recording errors and financial losses, and confirmed that process standardization and operational controls strengthen inventory management and the overall logistics efficiency of the company.