Gestión de procesos administrativos y logísticos en el servicio postventa de una multinacional: Caso lg electrinics.

Abstract

The purpose of this paper is to detail the process I developed during my professional internship at LG Electronics (Gi Group), a multinational company recognized as a world leader in the home appliance and technology sector. LG Electronics is headquartered in South Korea and has a presence in more than 80 countries, contributing significantly to the global economy and the economic growth of our country. The experience gained at this organization allowed me to gain insight into a market about which I did not have extensive knowledge. I was able to directly observe the workings of a multinational corporation from the area to which I was assigned, as well as the adaptation of processes from other contexts to the national environment, always maintaining consistency with the corporate values ​​and philosophy. During my internship, I had the opportunity to contribute in various areas, including route planning, repair scheduling, customer service, and other logistical processes, such as order management and the shipment of spare parts both nationally and internationally. In this document I present an analysis of my experience in each of these areas, highlighting the lessons learned, the understanding of the company's internal processes, and the development of skills necessary to adapt to a professional environment that was completely new to me.