Redes en tensión: Sistematización Sociológica de las Barreras Comunicativas en el Banco de Alimentos de Bogotá.

Abstract

During the sociological internship at the Bogotá Food Bank (BAB), it was possible to identify a cross-cutting issue that directly affects the fulfillment of its institutional mission: the presence of communication barriers in the relationship between the bank and the partner foundations that make up its operational network. This problem became more evident during the second half of 2024, the period in which the professional practice was carried out. In that first stage, a preliminary diagnosis was made, which allowed us to observe various aspects of the institutional dynamics and the link with the beneficiary organizations. The network of actors linked to the Food Bank is made up of multiple levels of interaction: donor companies, recipient foundations, volunteers, public and private entities, and beneficiary communities. Internally, the BAB's work teams (logistics, administration, volunteering, communication, and social management) face challenges in terms of coordination and information flow. The lack of standardization in some processes and work overload generate bottlenecks that affect operational efficiency.