Diseño de un modelo de flujo de trabajo basado en los lineamientos del PMBOK 6Ed para mejorar la eficiencia operativa y el control de calidad del coque en Fortia Minerals

Abstract

Fortia Minerals, a company dedicated to the production and commercialization of metallurgical coke, faces operational challenges because its standardized processes do not adequately align with market conditions and the real operational needs, affecting the consistency of key quality parameters such as ash content and product traceability. This thesis proposes the design of a workflow model based on the guidelines of the Project Management Body of Knowledge (PMBOK), Sixth Edition, aimed at improving operational efficiency and strengthening coke quality control. The study follows an applied and descriptive approach, grounded in the analysis of PMBOK’s process groups and knowledge areas, adapting its best practices to the specific conditions of the company. As a result, a model was structured to enhance coordination among the areas involved in production, promote continuous improvement, and support decision-making based on operational data. The proposed model allows for greater traceability in the production process, facilitates strategic decision-making, and represents a valuable contribution to the strategic management of Fortia Minerals. Its implementation is expected to contribute to increased stability in coke quality and compliance with increasingly demanding standards in the steelmaking market.