Formulación modelo de atención incluyente y servicio al ciudadano del Municipio San José de Cúcuta mediante la metodología de marco lógico.

Abstract

In the present research work, it was proposed with the intention of understanding the perception and negative impact of care for people with some type of disability in the public sector, specifically in the Mayor's Office of the municipality of San José de Cucuta in the Department of Note Santander, so that it is possible to propose alternatives that reduce negative perception rates and improve citizen service. In this sense, the general objective of this work was to establish the formulation of an inclusive care and service model through the logical framework methodology to guarantee people with disabilities equal conditions of access to services and information. To achieve this, it was necessary to carry out a review of specialized scientific material regarding the topic. Likewise, observation of the current conditions of citizen service was carried out through surveys of the community and other users of the entity. Thanks to the above, it was possible to obtain information. conclusive and thus issue recommendations that could be used as a guide in the structuring of future inclusive care instructions and manuals at the local and national level.