Mantenimiento en Área de Soporte Técnico para Equipos de la Industria Alimenticia

Abstract

Many of the companies in the industrial sector seek to provide comprehensive solutions to their customers. CI Talsa is a company at the organizational level that has different mechanisms to generate high expectations towards customers. One of these mechanisms is the support of the technical service area, which is responsible for mitigating any eventuality in front of a team or spare part. This company allowed to do the practices in the area of technical support. From the work done, it was possible to carry out the preventive maintenance plans generating a schedule to which a list of indispensable spare parts and the dates of change in each team was added, in addition resumes were created that specify the work done, the date and the parts that were changed. A database was reactivated to control the product in process and in this way to have control of the equipment that was in the technical department and to know in what state they were (diagnosed, waiting for replacement or finished). The activities carried out allowed the development of technical skills in the diagnosis of equipment and alternative solutions to failures in mechanical and electronic systems. In addition, they allowed to consolidate knowledge about the use of software such as Epicor and GIGA and the solution of problems for customer satisfaction.