Propuesta de un método para el seguimiento y medición en instituciones educativas a partir de EFQM e ISO 9001:2015

Abstract

The secondary, basic and higher education institutions have gradually implemented excellence models, which allow compliance of Law 115/1994 provisions regarding the improvement of the educational service processes and students training; these models allow organizations verify what is planned versus what is done through monitoring and measurement mechanisms, for decision making and continuous improvement. Additionally, obtaining these quality recognitions allows them to have a differential factor, which is reflected as an opportunity in front of other institutions. However, there is a bad practice, in terms of the definition of monitoring and measurement methods, which once implemented, do not measure efficiency or effectiveness factors, dedicating efforts to obtain data and information without generating results; Therefore, is identified the need to establish a mechanism that allows any educational institution to have enough elements for decision making.