Implementación y mejoramiento del sistema de gestión de la calidad (NTC ISO 9001:2015) en la empresa Ecoequipos S.A.S

Abstract

The purpose of this degree project was to structure a Quality Management System (QMS) based on the guidelines of the NTC ISO 9001:2015 standard for the company Ecoequipos S.A.S., dedicated to the manufacturing and commercialization of equipment for solid waste management. The research emerged from the need to strengthen the organization’s competitiveness, optimize its internal processes, and ensure customer satisfaction through the standardization and continuous improvement of its activities. Initially, an organizational diagnosis was carried out to identify the level of compliance with the requirements of the ISO 9001:2015 standard. The results showed strengths related to management commitment and operational experience, as well as weaknesses associated with process documentation, document control, strategic planning, and performance evaluation. Subsequently, an implementation plan was designed to close the identified gaps in the standard’s clauses, including tools such as SWOT analysis, stakeholder identification, risk and opportunity matrix, process mapping, quality policies and objectives, operational procedures, and change management strategies. As a result, a comprehensive proposal for the Quality Management System was developed, aimed at improving operational efficiency, strengthening process traceability, and promoting an organizational culture focused on quality and continuous improvement. Finally, it is concluded that the implementation of the NTC ISO 9001:2015 standard represents a strategic opportunity for Ecoequipos S.A.S. to increase its competitiveness, optimize its resources, and strengthen its position within the Colombian manufacturing sector.