Plan de Mejora para Practicas Profesionalmente

Abstract

This improvement plan was developed over a six-month internship at COLVAN S.A.S., recognized as one of the leading Tier 1 customs brokerages in Colombia, with extensive experience in the field of foreign trade. The project focused on optimizing the VUCE status database, a key tool for tracking and controlling import registrations and licenses processed in the technical area. During the internship, several shortcomings were identified that impacted the efficiency of the processes, including file disorganization, lack of precise traceability, and difficulty accessing updated information. In response to these problems, an improvement proposal was designed and implemented. It consisted of a structural reorganization of the file, the inclusion of new functional sheets, and the incorporation of a color-coding system that allows for visual classification of the status of each procedure (in progress, under review, approved, denied, etc.). This improvement not only facilitates real-time consultation and monitoring, but also helps minimize operational errors, optimize response times, and strengthen document traceability. The plan also included complementary actions such as updating individual logs, training staff in the use of the new tool, and generating indicators to evaluate the impact of the change. This intervention benefits both the operational team and clients by ensuring greater efficiency, order, and transparency in the import processes. Ultimately, this proposal not only demonstrates the practical application of the knowledge acquired during the academic training in International Business, but also represents a concrete contribution to strengthening the internal management of COLVAN S.A.S., promoting a culture of continuous improvement, operational sustainability, and commitment to service quality.