Satisfaccion de pacientes atendidos por residentes de Endodoncia en la Clínica - Federacion Odontologica Colombiana Bogotá D.C.

Abstract

Objective: To determine the satisfaction of patients seen by residents of Endodontics of the Universidad Santo Tomás extension Bogota, at the clinic of the Federacion Odontologica Colombiana during the period between July to October of 2015. Materials and methods: the data collection instrument was designed, validated in a pilot test to 70 users during the month of July, then the final survey was applied to 200 patients attending the clinic of the Federacion Odontologica Colombiana between August and October, the information gathered was tabbed, analyzed in Epi Info 3.5 4 free version. Results: high percentage of the population spent 1 hour for moving from their places of origin to the clinic and they were attended after 15 minutes waiting, getting a good behaviour by the resident and teacher; therefore, there was shown an excellent and good rating of satisfaction. Discussion: according to Jara (2007) patients who travel long distances, have a high level of anxiety before the dental consultation. The consultation last for an average of 2 or more hours, that may affect subsequent to the consultation satisfaction that will be qualified as a regular or aceptable. However, the satisfaction in this study was high thanks to the accurate information about the treatment that was performed during the entire consultation. Conclusions: users stated that the patient care achieve their expectations, resulting in this study a level of satisfaction between good and excellent.