Propuesta de implementación de la filosofía kaisen para la mejora continua en el mantenimiento de acabados en el sector hotelero

Abstract

In hotel maintenance management, the recurrent deterioration of structural finishes is often attributed to technical deficiencies in maintenance execution, overlooking the impact of daily human behavior on space preservation. In continuously operating urban hotels, this situation leads to frequent rework, affecting maintenance sustainability and the perception of order and quality. This article aims to analyze the implementation of the Kaizen philosophy as a continuous improvement strategy applied to structural maintenance, with a focus on awareness and shared responsibility in the use of maintained spaces. The study follows an applied academic approach through a case study conducted at the Best Western Plus Santa Marta Hotel, based on direct observation and the operational experience of the maintenance department. As a result, a conceptual proposal is presented that integrates Kaizen principles and 5S-related practices to strengthen post-maintenance care culture, reduce rework, and extend the service life of architectural finishes. It is concluded that continuous improvement focused on human behavior, rather than solely on technical interventions, represents a feasible approach to enhancing structural maintenance management in the hospitality sector.