Propuesta metodológica para la estructuración de un sistema de gestión integral en el Instituto del Corazón de Floridablanca-F.C.V.

Abstract

Business accreditations in their implementation process are generated from previous experiences, as well as the identification of good practices developed by business referents, which implies that organizations with the desire to find optimal quality models tend to refine the routes or already proven parameters that guide towards more efficient accreditation processes. Thus, as the senior management of the Floridablanca Heart Institute - FCV, directs part of its management towards the consolidation of a comprehensive management model, which guides the accreditation of the International Hospital of Colombia, which will be located in the Zona Franca Santander, in the Menzuli Valley sector of the municipality of Piedecuesta. Therefore, the main objective of this degree project is to design a proposal for a model of Integral Management, based on the standards Mandatory System for Quality Assurance in Health: SUA and SAS, ISO 9001, ISO 14001, OSHAS 18001 , Joint Commission International, at the Floridablanca-Santander Heart Institute, as a platform for health accreditation of the International Hospital of Colombia-FCV The theories that support the research work are based on the process management and PHVA cycle referenced in the Mandatory System of Quality Assurance in Health: SUA and SAS, ISO 9001, ISO 14001, OSHAS 18001, Joint Commission International, developed in The Floridablanca Heart Institute, in parallel with a tangential review of the parameters required for the certifications Certification Hospital Verde, Colombia Health Quality Award CGH, Colombian Award for Management Quality, Iberoamerican Quality Award, along with experiences and better practices obtained from a benchmarking in institutions with the highest national ranking in quality and those of the Heart Institute of Floridablanca. The methodology to follow begins with the search for documentary references on the integration of Management Systems, elaboration of selection and correlation matrices, application of the process integration method, compilation of national successful experiences and conducting interviews with experts, to finally determine the findings that allow structuring the proposal of a model of Integral Management System, at the Floridablanca Heart Institute, which efficiently guides the health accreditation process of the International Hospital of Colombia.