Revisión bibliográfica de metodologías de integración en las entidades del sector público en Colombia

Abstract

The aim of this bibliographical review is to identify the knowledge about quality management in Colombian public entities and the criteria, aspects, methodologies and tools for the integration between two or more models. The literature review conducted an activity focused on public sector companies in Colombia, addressing the need for the state to contribute and improve institutional management. Taking into account the Integrated Planning and Management Model MIPG as a proposed tool for the department of the public function which has the purpose of improving and developing the activities within each entity that strengthens institutional performance, is the technical standard NTC ISO 9001, which seeks improvement, the focus of the processes, customer focus and the satisfaction of its interesting parts, a fundamental instrument that can be used and have as a starting point to continue or initiate the implementation, development and application of Best and best practices that promote continuous improvement; all of the above, in order to know the level of acceptance and adaptation by entities and collaborators when several models are integrated in the use of the different integration methodologies taught by the authors.