Descripción y evaluación de competencias cardinales y técnicas de los funcionarios de Mólar Clínica Odontológica S.A.S Bucaramanga

Abstract

Management by competencies is a means to be successful, this is related to the best way to achieve the objectives. Competences are those behaviors that will allow us to achieve results. (Alles, M. 2013. Pages 17 -18). The cardinal competencies are applicable to all members of the organization, represent its essence and allow the organizational vision to be achieved. (Alles, M. 2013. P.25). Introduction: The study cited by Arroyo (2018), shows that 85% of success at a professional level is based on soft skills, to which no training is dedicated. Organizations could promote work teams to lead them to success, since soft skills are key elements in organizational psychology and they are all related to the emotional intelligence quotient. (Stream, 1984). Objective: the present study seeks to describe and evaluate the cardinal competencies of the employees of Mólar Clínica Odontológica SAS Bucaramanga, in order to propose intervention actions to improve performance. Methodology: it is a case study that aims to describe the cardinal and technical skills required by dental clinic staff, carried out through a mixed data collection through evaluations of the technical skills and skills required, according to the established profile. by the clinic, to the seven officials. An evaluation of four cardinal competencies, chosen by their manager, is also carried out. Results: as a general view, the result shows excellent work mechanics, with personnel who know their functions and know how to work as a team.