Propuesta de Mejora del Sistema de Gestión Administrativa de la Inspección de Policía del Municipio de Ubaté.

Abstract

This Community Development project focused on proposing solutions to the problems of the administrative police inspection system of the municipality of Ubaté, using Lean Service methodologies and the Standard Internal Control Model (MECI). The main goal was to create an improvement proposal that would optimize internal processes, reduce response times, improve the efficiency of community service and strengthen internal control. To achieve this objective, various activities were carried out, such as the detailed characterization of the current management system, identification of areas with opportunities and development of the proposal. A detailed analysis of the administrative processes carried out in the police inspection was carried out, in order to identify the strengths and weaknesses of the current system during its characterization. Various tools were used, such as process mapping, flowcharts and matrices, in order to achieve a comprehensive understanding of the current situation. From this analysis, various reprocesses and activities that did not add value were detected, which negatively impacted response times to the community and the general efficiency of the system. Based on these discoveries, an improvement proposal was prepared that focused on the implementation of Lean Service principles to improve administrative processes, concrete measures were proposed to eliminate reprocessing, improve operational efficiency in general and strengthen internal control. It was also proposed to implement case management technology to improve the handling of complaints and complaints, as well as digitize files and train staff in communication and conflict resolution skills. Considering the resource limitations and the specific context of the Ubaté police inspection, the improvement proposal was developed with a practical and realistic approach. Clear goals and objectives were set to evaluate the success of the implementation, in addition to a plan to carry out the proposed actions, the importance of all those involved actively participating was highlighted, from police inspection personnel to community leaders and local authorities, to ensure the sustained success of the improvement proposal. Finally, the current project offers a solid foundation to address the challenges of the administrative management system of the Ubaté police inspection. The Lean Service methodology provides a structured and systematic approach to identifying and eliminating waste in administrative processes, which can result in a significant improvement in the efficiency and quality of the service provided. In addition, the implementation of the Standard Internal Control Model (MECI) provides a solid framework to strengthen internal control, promote transparency and guarantee compliance with institutional objectives. However, it is recognized that carrying out the proposal will require constant effort and sustained commitment from all parties involved, as well as adequate training in both methodologies to ensure its effective implementation and continuity over time.