Plan de mejora del clima organizacional y la disposición al cambio en la planta administrativa de la Universidad Santo Tomás, seccional Bucaramanga

Abstract

The objective of this study was to develop a plan to improve the organizational climate and readiness for change among the administrative staff at the Bucaramanga campus of Santo Tomás University, where these variables are recognized as strategic factors for institutional management and adaptation to transformation processes. The study employed a quantitative approach with a descriptive scope, a non-experimental design, and a cross-sectional methodology, using a sample of 140 administrative staff members. The Instrument for Measuring Climate in Colombian Organizations (IMCOC) and the Questionnaire for Assessing Readiness for Organizational Change (CEDCO) were administered; their results made it possible to identify strengths, gaps, and areas for intervention. The results showed a predominantly favorable perception of the organizational climate, with 64% of participants rating it as positive and 34% as very positive. The main strengths were concentrated in interpersonal relationships and leadership, while decision-making (3.9) and cooperation (4.9) were the primary areas in need of improvement. Regarding readiness for change, a favorable pattern was identified in terms of acceptance and knowledge, accompanied by opportunities for improvement in motivation (4.2), communication (4.4), and knowledge (4.4), highlighting a gap between understanding the change and translating it into organizational behaviors. The findings underscore the importance of creating participatory, communicative, and supportive conditions that foster ownership of change. As a result, an improvement plan was developed consisting of five strategic lines aimed at strengthening participation in decision-making, collaborative work, motivation, communication, and knowledge management for change. It is concluded that the institution has favorable organizational foundations but requires targeted interventions to consolidate a culture that is more participatory, coordinated, and receptive to change.