Optimización de los procesos de capacitación en el sistema de gestión interna de distribuidora mayorista de Automóviles Madiautos S.A.S.

Abstract

This report presents the learning, diagnostic, and intervention process developed during the professional internship carried out at Distribuidora Mayorista de Automóviles Madiautos S.A.S. from January 29 to July 31, 2026. The internship was conducted within the Financial and Administrative Management Department, an area that provided an integral understanding of the dealership’s administrative, financial, and operational processes. During the initial induction and organizational environment assessment period, a problem related to inadequate employee training in the use of the company’s internal management system was identified. This system is a central tool for sales, after-sales service, inventory, and accounting operations. This weakness resulted in recurring financial and operational errors, a lack of indicators to measure training performance, and a high concentration of knowledge among a few key employees, which generated bottlenecks in vehicle delivery. Based on this diagnosis, and following the formal approval of the immediate supervisor on March 22, 2026, an improvement plan was designed and implemented with the aim of developing a modular training model for the use of the system. The strategies implemented included the development of simplified instructional materials, training sessions divided into modules, and a standardized learning pathway. The results demonstrate progress in the organization of institutional knowledge, a reduction in administrative rework, and the strengthening of employees’ operational autonomy, with a direct impact on the quality of customer service and the organization’s internal efficiency. Keywords: improvement plan, organizational training, knowledge management, internal management system, professional internship, International Business.