Transformación Digital en la Gestión del Conocimiento la IA como Herramienta Estratégica en Procesos de Inducción

Abstract

Organizational induction is a fundamental process for facilitating the integration of new employees, fostering knowledge transfer, and strengthening their adaptation to the work environment. In this context, artificial intelligence emerges as a strategic alternative to optimize these processes and enhance the learning experience. Consequently, this research aimed to characterize the induction process implemented at Banco Bilbao Vizcaya Argentaria (BBVA) Tunja and to analyze employee perceptions regarding the potential incorporation of artificial intelligence tools, with the goal of developing an improvement proposal focused on strengthening knowledge management and the adaptation of new employees. The methodology employed a quantitative approach with a descriptive scope. Data were collected through a structured survey administered to 60 employees of the organization. The results showed that the current onboarding process is positively perceived, particularly regarding the clarity of the information provided, the understanding of roles and responsibilities, and its influence on workplace adaptation. Likewise, a high level of acceptance was identified regarding the incorporation of artificial intelligence tools. Among the perceived benefits, the most notable were personalized learning, the rapid resolution of questions, and monitoring of employee progress. The results identify the incorporation of artificial intelligence tools as an opportunity to improve the induction process at BBVA Tunja, particularly regarding knowledge management, personalized learning, and the organizational integration experience.