Implementación y suministro de una herramienta de monitoreo centralizada para dispositivos de red, aplicaciones y eventos de seguridad que permita una medición efectiva y automatizada en los KPI (Key Performance Indicator) asociados al desempeño de la red en el área de tecnología de una compañía del sector salud

Abstract

This project focused on determining the contribution made by a monitoring tool in the KPIs of the technology area. For this, the SOLARWINDS tool was implemented, which aimed to centralize the events generated, optimize response time and processes, be proactive and support, in a justified manner, decision-making. The data extraction was made from the configuration of the SNMP, Syslog protocols, the Windows WMI service and / or agents of the tool that will be configured in each of the network devices to be monitored. The information extracted from the devices was collected by the monitoring and management platform, in this platform the reports and alerts were configured in a personalized way to be delivered to the areas that had interference. During the project, data on unavailability of services and response times to the incident and solution time were taken. For the project, the leading personnel in the technology area were involved with the respective leaders of each division, such as: infrastructure, servers, applications, databases and security; the general management and the other areas that are directly involved by the implementation of the tool.