Diseño de una propuesta de sistema de gestión de la calidad basado en la norma NTC ISO 9001:2015 para procesos misionales de las áreas de ingeniería de la empresa VMSERVICE S.A.S.

Abstract

The document presents the design of a proposal for a Quality Management System (QMS) based on the NTC ISO 9001:2015 standard for the mission processes of the engineering area of the company VM SERVICES S.A.S.

VM SERVICES S.A.S. is a company dedicated to comprehensive services in metalworking, design, installation, and assembly, with a strong focus on thematic projects, especially Christmas decorations and event logistics. Its target market includes large retail complexes, governmental entities, and large private companies.

The central problem identified is the absence of a structured QMS for production and mission processes, which generates difficulties in standardization, traceability, quality control, resource management, and compliance with delivery times. This situation results in rework, waste, inconsistencies in finishes, and operational risks, affecting customer satisfaction and continuous improvement.

The general objective is to design a QMS proposal for VM SERVICES S.A.S. aligned with NTC ISO 9001:2015, through a diagnosis of the degree of compliance with the standard and by proposing improvements in processes with weaknesses. The methodology is based on the PDCA cycle and includes diagnosis, strategic analysis, and document structuring.

Finally, the document proposes the structure of the QMS, starting from the organizational context, the analysis of interested parties, the redefinition of the system’s scope, and the formalization of processes. Adjustments are formulated to the mission, vision, principles, and values, and guidelines are established to document, control, and improve the mission processes. The general conclusion is that VM SERVICES S.A.S.