Plan de mejora en procesos logísticos y recepción de muestras en la empresa IMCD COLOMBIA S.A.S

Abstract

As part of my professional practice process, this improvement plan was designed for IMCD COLOMBIA S.A.S., a company that is positioned as a reference in the development, marketing and distribution of ingredients and specialty chemicals. Despite its solid track record, IMCD COLOMBIA S.A.S. continues to face constant challenges in its daily operations, whether small or more complex, which drive the company to continue improving in order to remain competitive in the national and international markets. Through this improvement plan, operational aspects were analyzed, such as reception, management and traceability of raw material samples sent by courier. This situation, if not addressed in time, can generate delays that impact the efficiency of other activities. In addition, opportunities were identified to optimize processes, improve coordination between areas and reduce unnecessary time, which will allow better use of available resources. These actions will help to increase overall productivity and minimize the risk of small delays becoming major problems in the future. However, the proposed improvement plan suggests automating notifications using Power Automate, integrating a sample reception channel in Microsoft Teams with Outlook email, so that each delivery is recorded with data such as the sample name, tracking number, supplier, responsible area or line, the person in charge of the sample, and images showing the condition of the product upon arrival. Additionally, the creation of a shared Excel file in the cloud is proposed, allowing all those involved to access the status of each sample in real time, ensuring transparency and traceability. These measures seek to reduce response times, minimize assignment errors, optimize resources, and improve inter-area coordination, thereby strengthening the company's productivity and its responsiveness to customers.