Plan de mejora para optimizar los procesos del área de negociación de la empresa Resuelve Tu Deuda Colombia S.A.S.

Abstract

The document is prepared in order to complete the undergraduate academic process, being an option for professional internships in the company Solve Your Debt Colombia S.A.S. It is divided into several areas such as sales, customer service, marketing, negotiation, finance, credit , human talent, among others, that make up the only credit repair company in Colombia, where you can see all the areas that are related and complement each other to be able to operate effectively. In the specific case of the negotiation area, there is evidence of deficiency in terms of the new people who join the team, that is, they do not have the training of the negotiation school that they implement in the entry of new sales advisors, so it can make it difficult for a negotiator to enter. The training that a negotiator receives is from another negotiator and often information on the negotiation processes is lacking. For this reason, an instruction booklet is proposed as a step by step to carry out the settlement of a debt or, failing that, for a client's portfolio. This booklet aims to provide information to optimize times when settling a debt through the berex.io platform and better understand the internal processes handled by the company.