Tecnificación del Proceso de Picking en Logística Integral Tayrona.

Abstract

This reflection article seeks to propose the optimization of picking in Logística Integral Tayrona, which provides storage services, reception and dispatch of spare parts for construction and mining machinery to its client Komatsu, located in Tocancipá, Santa Marta and Cartagena, seeking to take advantage of the benefits of free trade zones. Through the study of the company's indicators, a SWOT matrix and research based on secondary sources, it was identified that improving picking is essential for a logistics operator, as it can represent up to 75% of the operating cost. The process currently has organization, security, trained operating personnel and equipment, but the software is not used to its full potential and the process has not been technified. If this is not done while the volume grows, it could collapse and generate negative indicators in the process of enlistment, dispatch and even worse in the level of customer satisfaction. Consequently, the technification of picking with tools that optimize and increase efficiency will positively impact the results, increasing the daily dispatch quota, the level and quality of service provided to the customer, eliminating errors and reprocesses, among other aspects that would put the company at the next level.