Propuesta de optimización del proceso de importación marítima por medio de la implementación de indicadores de desempeño en Leschaco Colombia

Abstract

This document presents a proposal for improvement that emerged during the professional internship in the ocean freight department at Leschaco Colombia. Throughout these months, the absence of a structured performance measurement system became evident one that would allow for the objective evaluation of process timelines, internal performance, and outsourced operations. This gap represents an opportunity to optimize operational processes and strengthen the company’s position in the market. Through the identification of shortcomings in both the internal process and the outsourced process managed by Marítima Andina, a feasible initiative was designed to enhance Leschaco’s operational efficiency. This initiative focuses on the use of performance indicators linked to key stages such as cargo tracking, arrival confirmation, freight certification, invoicing, and the timely delivery of transport documents, all aligned with the company’s objectives for 2026.