Propuesta de Mejora de los Procesos de Picking y Empaque en la Sección de Moldeo de Claraboyas y Caballetes de la Empresa Eternit

Abstract

Eternit is a multinational company with 80 years of experience in the construction sector in Colombia. Its vision focuses on offering high-quality construction solutions and integrated systems, as well as implementing sustainability strategies with significant social impact and a strong environmental commitment. The company's manufacturing processes are distinguished by their rigor and technical demands, ensuring products and services that reflect the brand, which is synonymous with evolution, protection, and quality. The skylights are made with high-quality materials such as fiber cement, offering resistance to adverse weather conditions and durability. Their design allows for optimal light entry, improving the energy efficiency of buildings and creating more pleasant indoor environments. Additionally, they are usually easy to install and maintain. The ridge caps are structural components used in the construction of roofs and ceilings. They are made of fiber cement, a material known for its strength and durability. Eternit ridge caps provide support and stability to roof tiles or panels, helping to maintain the integrity of the structure and evenly distribute the weight. In this context, the goal is to improve the picking, packaging, and order preparation process for the finished molded products of skylights and ridge caps, using the tools acquired in the logistics centers diploma program. Several errors have been identified in the picking and loading processes that negatively affect dispatch efficiency and service quality. Errors in product selection lead to inaccuracies that may cause the dispatched products not to match customer orders, resulting in returns and complaints. Additionally, deficiencies in operator training and non-compliance with proper procedures contribute to frequent mistakes.