Propuesta para la Implementación de Aplicación de Entrenamiento para la Certificación ASO en el Banco BBVA

Abstract

The BBVA bank is a financial entity, which provides financial services nationally and internationally to individuals and legal entities. It is an organization that has focused on embracing new technologies, to optimize its internal processes and provide more reliable and effective solutions to customers. In this welcome to new technologies, the ASO platform has been implemented. This platform allows commercial services to be managed and exposed to clients in an agile and efficient way. It is a complex platform that needs trained personnel to perform their functions adequately, for this purpose, the ASO certification has been created. This certification was created within the company to guarantee that employees meet a certain level of knowledge before participating in the processes of this area. In the month of October of the year 2022, this certification was carried out and through a survey carried out on the Colombian team, it was evidenced that many of the applicants did not pass the test on their first attempt. For this reason, in this document the implementation of a simulator-type application is proposed, for this purpose six different free tools are compared through which it would be possible to create this application and one supported by a scoring table is chosen, from which will explain its installation and configuration, with the aim of creating an evaluation using the bank of questions made by the ASO team and collaborators in other countries. This application will be made so that the team has a portal where they can present an evaluation with the same format of the certification and questions oriented towards the same topics, which serves as a source of review before presenting the actual certification, which leads to get better results in the first try.