Propuesta de Implementación de un Modelo de Procesos para el Banco AV Villas

Abstract

This paper describes the approach and content of an improvement plan developed for Banco AV Villas, considering that the proposed improvement plan aims to identify shortcomings in a company process and achieve positive improvements over the results received on a daily basis through the participation of students as professional interns and utilizing the knowledge and skills acquired throughout the program. Regarding the improvement plan, it focused directly on the internship process, encompassing three specific areas: Corporate and SME Credit Management, the Commercial Area, and the Business Help Desk, each responsible for an independent but interconnected process. However, it was evident that the receipt and verification of documents, an essential stage of the internship process, was causing delays in employee time. Therefore, a model was proposed to promote and synchronize this stage in the loan application process.