“Diseño de una guía para la adopción de un sistema de gestión de calidad en la Institución Educativa los Laureles de Barrancabermeja integrando la norma NTC-ISO21001:2019 y el Modelo Integrado de Planeación y Gestión (MIPG)

Abstract

Colombia has focused on reducing the educational gaps in the country, mainly in recent years. However, this has not produced results, which is why in 2017. The Administrative Department of the Public Service defined the Integrated Planning and Management Model to improve the quality of management in public entities, including the quality of management of education entities, and energizing the management of public organizations to generate goods and services that effectively resolve needs. Considering the above, this research work proposes the development and adoption of an integrated management guide for the Los Laureles Educational Institution of Barrancabermeja under the criteria established in the NTC-ISO 21001:2019 standard and the Integrated Planning and Management Model MIPG, to strengthen the pedagogical processes of the institution and contribute to the improvement of the academic performance of students. The methodology used to carry out this project consists of 3 phases: The first phase includes an external analysis. The second is the design of the guide for the adoption of an integrated system, and finally the validation by experts. It was evident that the educational institution has shortcomings in the standardization and execution of processes, however, a commitment is observed to improve its educational quality through continuous improvement and the use of new methodologies and improvement strategies