Evaluación de los criterios de habilitación del servicio de urgencias en la E.S.E. de primer nivel del Municipio de Betulia/Santander

Abstract

To our society is really important having an adequate and effective emergency service, The Health and Social Protection Ministry issues different regulations with the necessary guidelines to ensure the quality of services. That is why Resolution 3100 of 2019 was created in Colombia, defining the procedures and conditions for the authorization of health services. This document proposes criteria evaluation qualification of the emergency service in the E.S.E. of first level of the Municipality of Betulia /Santander in order to identify is there are gaps and generate opportunities for improvement with a view to directly impacting the effectiveness of the emergency care processes and the continuous improvement of the E.S.E. The result was a compliance of 78%, which shows an acceptable range, the Standards with non-compliance were identified and the findings that allow us to propose an improvement plan through the tools for improving services and quality management.