Propuesta de implementación de una oficina gestora para la prestación de servicios de instalaciones internas de redes de Acueducto en Bucaramanga y su área metropolitana como nueva línea de negocio en Acueducto Metropolitano de Bucaramanga E.S.P con operadores privados, utilizando metodología de marco lógico

Abstract

General Objective: Proposal for the creation of an Office to provide internal installation services for aqueduct networks in Bucaramanga and its Metropolitan Area as a new business line within the Acueducto Metropolitano de Bucaramanga, E.S.P., in collaboration with private operators, using the Logical Framework Methodology. Methodology: Logical Framework. Recommendations: It is recommended that the methodology and results of this work be enhanced through further research in other graduate theses, allowing lessons learned to be applied and potentially serve as a model for other public service companies in the region. Conclusions: Based on the results obtained, the proposed objectives are considered met, as the feasibility of implementing the new business line through a management office located in the AMB facilities was determined. The development of the Logical Framework Methodology in this project not only facilitates the effective implementation of aqueduct services but also provides a robust framework for practical project management application. For a Master’s in Project Management, this project represents a tangible example of how to apply theoretical concepts to real-world situations, improving service quality and efficiency, and contributing to professional development in the field of project management. Discussion: The new business line requires preliminary studies to understand the market, including the number of subscribers who could be real or potential demanders of the service, as well as the number of providers. Considering that in Bucaramanga and its metropolitan area, only one company provides the aqueduct service—Acueducto Metropolitano de Bucaramanga, E.S.P. (AMB)—which covers the municipalities of Bucaramanga, Girón, and Floridablanca.