Herramientas idóneas para definir el alcance de una aplicación móvil que permita la gestión del servicio de lavandería optimizando su servicio, aumentando la rentabilidad de los proveedores y mejorando la satisfacción de los clientes.

Abstract

The growing importance of environmental education and sustainability awareness, along with the increase in single-person and single-parent households, as well as the expanding university population, has generated a greater demand for laundry services. A potential solution to reduce travel and promote sustainability is a mobile application that manages this service. Additionally, efficient resource utilization and collaborative economy models can have a positive impact on family finances. However, the current laundry service offering is diverse but poorly organized and not easily accessible to customers. In this context, the research question arises: How to define the scope of a mobile and/or web application for managing laundry services in Bogotá that meets customer needs? Using the Disciplined Agile (DA) PMI tool, an analysis and prioritization of tools are carried out for project scope formulation. The most suitable ones are selected to achieve the main objective of this work: choosing the tools that allow defining the scope for the development of a mobile and/or web application that manages laundry services in Bogotá, providing an optimal user experience, increasing profitability, and satisfying customer needs. Given the vast and diverse set of available tools, it is essential to conduct a thorough evaluation to identify the most suitable ones for this purpose. In this context, this thesis focuses on the identification and selection of the most applicable and high-performing tools. An evaluation instrument is constructed for these selected tools, and this instrument is applied. This allows for the identification of tools that will facilitate an appropriate scope definition for the project.